Refund Policy

Last updated: 27/07/25

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I understand that life can be unpredictable, and plans sometimes change. This refund policy is designed to offer clarity and fairness while respecting the time and care that goes into preparing your ceremony.

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Refunds for Ceremony Services

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• Full refunds are available if you cancel at least 14 days before the scheduled ceremony date.

• Partial refunds (50%) may be offered if cancellation occurs between 7–13 days before the ceremony.

• No refund is available for cancellations made within 6 days of the ceremony, due to preparation time and commitments already made.

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Exceptional Circumstances

 

If cancellation is due to bereavement, illness, or other compassionate grounds, I’ll do my best to offer flexibility. Please get in touch to discuss options.

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How to Request a Refund

 

To request a refund, please contact me at lisa@tipyourhat.co.uk with your name, ceremony date, and reason for cancellation. Refunds will be processed within 7 working days.