Refund Policy

Last updated: 30/10/25

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I understand that life can be unpredictable, and plans sometimes change. This refund policy is designed to offer clarity and fairness while respecting the time and care that goes into preparing your ceremony.

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Refunds for Ceremony Services

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The Non-Refundable Deposit paid upon booking to secure your date is always retained to cover administrative costs and preparation.

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In the event of a cancellation by the client, the following charges apply based on the Total Fee of the ceremony:

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• Cancellation made more than 90 days before the ceremony date: Deposit is retained, no further fee is due.

• Cancellation made between 31 and 90 days before the ceremony date: 50% of the Total Fee is due (minus the non-refundable deposit already paid).

• Cancellation made within 30 days of the ceremony date: 100% of the Total Fee is due.

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Note: If a service is cancelled, the final invoice will be adjusted to reflect the required cancellation fee.

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Exceptional Circumstances

 

If cancellation is due to bereavement, illness, or other compassionate grounds, I’ll do my best to offer flexibility. Please get in touch to discuss options.

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How to Request a Refund

 

To request a refund, please contact me at lisa@tipyourhat.co.uk with your name, ceremony date, and reason for cancellation. Refunds will be processed within 7 working days.